Resouind Found Hearimg Aids but Try Again

Our lives have recently been altered, and nosotros have all had to suit to this 'new normal.' We can no longer become about our daily activities in the same way we used to.

Dorsum in April, here at Berkeley Hearing Center, we had to think quick on our anxiety to adopt innovative new ways to continue to help our patients while also keeping everybody safe.

If you haven't already heard about our TeleAudiology appointments, information technology'due south a new service that allows our patients to meet us 'nigh' for advice, troubleshooting problems with their hearing aids, or even making changes to the hearing assistance settings remotely.

A fantastic tool that aids this 'virtual' service is ReSound's Remote & Alive Assist features within the Smart/Smart 3D apps.

For our patients that wear ReSound hearing aids, this is a bright characteristic that allows their audiologist to remotely adjust and fine-tune their hearing devices from the comfort of their own dwelling house.

However, in using this feature with some of our patients, nosotros have come across a few issues that hinder the app's functionality.

These issues are ordinarily easily solved by following pace-past-step troubleshooting instructions to ensure the hearing devices successfully connect to both the patient's cellphone and the ReSound app.

This commodity has detailed a few of the most common problems we have found when using this software and how to prepare them.

You lot can also read the Remote Assist guide here.

How Exercise I Connect My Hearing Aids To My iPhone?

Well, I'thou glad you asked! If you are connecting your hearing assistance(s) to your device for the first time, here are the steps:

1. Make sure your hearing aids are turned off by opening the battery door. If you accept the latest model Quattro rechargeable hearing aid(s), put them in their charging instance.
2. Get to the "Settings" on your phone.
3. Be sure to make certain that Bluetooth is on.
4. Choose "Accessibility," which tin can be found within the main settings menu for iPhones.
5. Then, within accessibility, scroll downwardly to "Hearing Devices" and touch that. The iPhone volition begin searching for your hearing aid(s).
6. Turn your hearing aid(s) on by closing the bombardment door or taking them out of the charging example. This puts the aid(southward) into a 'pairing' fashion for 2 minutes.
7. [YOUR NAME] 's hearing device will pop upward under the "Hearing Devices" bill of fare at the top of the screen.
8. Bear on [YOUR Proper noun], and your iPhone will request that y'all "Pair" your devices. If you only have one hearing aid, it will ask you lot this once, and if you have two, it will ask you a second time; always choose to pair your device(southward).
9. Wait for 2 minutes before doing anything else with your phone to allow all the necessary communication to consummate between your hearing assist(due south) & iPhone.

And you're done! Your hearing aid(s) should now exist accordingly paired to your iPhone.

My Hearing Aids Were Already Paired, But They Won't Connect

You may need to delete the pairing and start over. But before you do that, endeavour these things commencement:

• Turn your Bluetooth off then on once more to run across if the hearing assist(southward) connect properly.
• Ability down your iPhone completely and then turn it on again. Hearing aid manufacturers recommend powering down your iPhone at to the lowest degree once a week to reduce connectedness issues. This is achieved manually using the button(s) on the side of the phone but differs by the iPhone model. You can hands search on the internet to find out how to turn off your specific iPhone model using the buttons. Also, in the latest iOS, at that place is an easy way to plow your telephone off:

1. Go to the "Settings" on your phone.
2. Go to "Full general" and curl down to the very bottom, and press "Shut Down."
3. At the top of the screen, slide the push button to the right to power off the telephone.

At present turn your telephone dorsum on by pressing and holding the "Power" button (which is found on the right side or the top on older iPhone models) until the white Apple logo appears on the screen. Once the logo appears, you can let go of the button.

If you've already tried these things, merely the hearing aid(s) withal won't connect, yous will accept to delete the original pairing and then re-pair them once again.

Here are the steps to delete the pairing:

1. Go to the "Settings" on your phone.
2. Choose "Accessibility," which can exist constitute within the main settings menu for iPhones.
3. Scroll downwards to "Hearing Devices" and choose that.
4. The hearing aids in your name will appear at the top of the screen, merely it will be 'grayed out' and say they are non connected. Cull or press on your name.
5. At the lesser, press "Forget Device."
6. Now ability your telephone down as noted higher up, and let information technology sit for about a minute earlier turning it back on.
7. In one case it is dorsum on, follow the sequence for initially pairing hearing aids for the first time (see above)

Note: In my experience, you may need to redo steps one-vii above for the iPhone to completely remove the previous pairing before attempting to pair the hearing help(s) again.

My Hearing Aids Are Connected To The iPhone, Just I Tin can't Connect To The ReSound Smart/Smart 3D App

Sometimes properly paired/connected hearing aids won't connect to the Smart/Smart 3D app.

The simplest way to address this consequence is to close the app and then reopen it.

Closing apps is item to each iPhone model, and a simple internet search volition apace observe uncomplicated tutorials (many with videos) for your specific iPhone model.

Like the problem of previously paired hearing aids not connecting to the phone, you lot might need to power the iPhone down.

Another issue could exist that the app is somehow in the "Demo" mode. To plow off "Demo" mode:

1. Go in the ReSound Smart/Smart 3D app.
2. Click on the "More than" tab.
3. Turn demo fashion off.

Finally, every bit a terminal resort, you may have to delete the app and and so reinstall it.

To delete an app, press and hold the app icon until all of the icons begin giggling. Each icon will have an 'x' fastened to it. By pressing the '10,' yous will delete the app.

Once removed, go to the App Store to download the app again.

I Have An Android Device, And I'thou Having Trouble With Wireless Streaming Or Phone Calls?

Information technology's important to know that merely specific models using the Android operating system are capable of wireless audio streaming to ReSound hearing aids.

Y'all tin become to ReSound's website to check if your Android phone is compatible.

Besides, phones must exist running Android v10 or later. Earlier doing annihilation else, endeavour restarting your phone. If that doesn't work, delete the Resound Smart/Smart 3D app from your phone and reinstall information technology.

And so, reconnect your hearing aids IN the app. The Bluetooth pairing of ReSound hearing aids with Android phones is ALWAYS done in the app, NEVER in the phone's Bluetooth area.

To that end, Android phones are very 'friendly' and will sometimes pair in the Bluetooth surface area on their own. If you're having issues pairing, bank check the Bluetooth area of your phone and delete any pairing of the ReSound hearing aids.

If all of those things have still not solved the problem, there are 2 main ways to fix information technology:

Method i

1. Go to the Resound App and click on "MORE."
2. Plough "Demo Manner" on, and so plough it off.
3. The app volition then search for the hearing aids.
4. Side by side, you lot volition demand to restart your hearing aids.
5. If your hearing aids use batteries, open up and shut the battery door.
6. If your hearing aids are rechargeable, place your hearing aids in the charger and so have them out again after 10 seconds.
7. Wait for your hearing aids to pair then click keep.

Method 2

1. Get to your Resound App.
2. Click on the "MORE" tab.
3. Click on "Pair new hearing aids."
4. Side by side, you lot will demand to restart your hearing aids.
5. If your hearing aids use batteries, open and shut the battery door.
6. If your hearing aids are rechargeable, place your hearing aids in the charger and then take them out again afterward 10 seconds.
7. Your telephone should find the hearing aids, then an icon saying "Found Hearing Aids" will show up.
8. Restart your hearing aids when prompted.
9. Wait for pairing to complete, and then click go along.

Some Helpful Troubleshooting Information

Bluetooth/Wireless Tips

• Always check to brand sure your telephone'due south software is upwardly to date! You volition non e'er get a notification when a new update is ready to exist installed, to make certain to bank check in your settings regularly.
• Having besides many other apps running can cause issues with the connection between your hearing aids and the app, so that might non work too or run slower.
• Refresh your Bluetooth connection every few days! All you need to practise is turn it off then back on.
• Equally noted above, make certain to restart your phone at least one time a week; this gives it a chance to close unused apps and background programs.

Resound App Trouble

• Commencement, endeavor endmost the app and reopening information technology.
• And then, if needed, restart your phone.
• If this doesn't aid, delete the app then download information technology again.
• Turn on "Demo Style," and then turn information technology off.
• Make sure that Bluetooth is enabled on the Smart/Smart 3D App.
• Go to your telephone Settings, and curl down, click on the Smart/Smart 3D App. And bank check to brand sure Bluetooth is on.

The trouble with Wireless Streaming or Phone Calls (sound shifting from one ear to the other or only coming in 1 ear)

• Start, attempt restarting your phone.
• Reconnect your hearing aids to Bluetooth, as detailed before.

If you require further help with any of your hearing devices or applications, please do non hesitate to contact us at (510) 841-0681 or click hither to schedule a Tele Audiology consultation.

We promise to hear from you before long.

Jonathan is the owner of Berkeley Hearing Center. He received his available of science in hearing and speech science and a master of science in audiology from Purdue Academy. He is a swain of the American Academy of Audiology and the California University of Audiology. Jonathan has over 20 years of audiology and hearing help feel in both the non-turn a profit and corporate sectors.

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Source: https://berkeleyhearing.com/common-problems-with-resound-remote-live-assist-or-the-resound-smart-smart-3d-app-and-ways-to-solve-them/

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